Last Updated: April 11, 2026
Customers provide consent to receive SMS messages when contacting businesses using our system. Below is a step-by-step explanation of how consent is collected, what messages are sent, and how to opt out.
A customer calls or contacts the business directly. No SMS messages are sent at this stage.
During the call, the representative asks:
“May we send you text messages regarding your service request, including appointment updates and follow-ups? Message and data rates may apply. You can reply STOP at any time to opt out.”
The customer must explicitly agree before receiving any SMS messages. If the customer does not consent, no messages are sent.
If a call is missed and verbal consent has not been collected, only a single informational message is sent:
“Sorry we missed your call. How can we help you? Reply STOP to opt out.”
No additional messages are sent unless the customer responds or prior consent exists.
Customers can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
Upon opting out, a single confirmation message is sent and no further messages will be delivered unless the customer opts back in.